Exchange Policy

Delivery & Return Policy

At ROVO, we strive to provide a seamless shopping experience with reliable delivery and a hassle-free exchange process. Please read our delivery and exchange policy carefully to understand how we handle shipping, returns, and exchanges.

We Don’t accept any refund policy. Please check and accept the product before paying.

Shipping Time & Process

• We process all orders within 1-2 business days after receiving payment.
• Delivery time varies depending on your location and the selected shipping method. Typically, orders are delivered within:

Inside Dhaka: 1-3 business days

Outside Dhaka: 3-5 business days

Shipping Charges

• Shipping charges depend on the delivery location and order size. The exact shipping fee will be displayed at checkout before placing the order.

Order Tracking

• Once your order is shipped, you will receive a tracking number via email or SMS.
• You can track your order through our website

Delivery Issues

• If you do not receive your order within the estimated time, please contact our support team.
• If the delivery fails due to an incorrect address or unavailability of the recipient, the order may be returned to us, and re-shipping charges may apply.

We Don’t accept any refund policy. Please check and accept the product before paying.

Exchange Policy

Exchange Eligibility

We accept exchanges under the following conditions:

• The product is damaged, defective, or incorrect upon arrival.
• The item is unused, unworn, and in its original packaging with all tags intact.
• The return request is made within 7 days of delivery.

Items Not Eligible for Exchange

• Used or washed items.
• Items without original packaging or missing accessories.
• Customized or personalized products.
• Discounted or clearance sale items.

Exchange Process

• If you want to exchange the product for any reason at the time of receiving it, the delivery charge must be borne by the customer.

1. Request a Exchange: Contact our customer support team via email, phone, or WhatsApp within 3 days of receiving your order.

2. Provide Details: Share your order number, product details, and the reason for the return.

3. Exchange Pickup or Drop-off:

• For outside Dhaka, you may need to send the product to our designated address.

4. Inspection & Exchange:

• Once we receive and inspect the item, we will process the exchange within 1-2 business days.
• Exchange will be issued through the original payment method or as store credit.

Exchange Policy

• If you wish to exchange an item for a different size or color, please mention it while requesting a return.
• Exchange requests are subject to stock availability.

Contact Us

For any delivery or return-related inquiries, feel free to contact us:

Phone: +8801722807501

Email: info@rovolife.com

WhatsApp: +8801722807501

We are always here to assist you with your shopping experience!