Blue Drop Shoulder over sized T-shirt

Delivery & Return Policy

At ROVO, we strive to provide a seamless shopping experience with reliable delivery and a hassle-free return process. Please read our delivery and return policy carefully to understand how we handle shipping, returns, and exchanges.

Shipping Time & Process

• We process all orders within 1-2 business days after receiving payment.
• Delivery time varies depending on your location and the selected shipping method. Typically, orders are delivered within:

Inside Dhaka: 1-3 business days

Outside Dhaka: 3-7 business days

Shipping Charges

• Shipping charges depend on the delivery location and order size. The exact shipping fee will be displayed at checkout before placing the order.

Order Tracking

• Once your order is shipped, you will receive a tracking number via email or SMS.
• You can track your order through our website

Delivery Issues

• If you do not receive your order within the estimated time, please contact our support team.
• If the delivery fails due to an incorrect address or unavailability of the recipient, the order may be returned to us, and re-shipping charges may apply.

Return & Exchange Policy

Return Eligibility

We accept returns or exchanges under the following conditions:

• The product is damaged, defective, or incorrect upon arrival.
• The item is unused, unworn, and in its original packaging with all tags intact.
• The return request is made within 7 days of delivery.

Items Not Eligible for Return

• Used or washed items.
• Items without original packaging or missing accessories.
• Customized or personalized products.
• Discounted or clearance sale items.

Return Process

• If you want to exchange or return the product for any reason at the time of receiving it, the delivery charge must be borne by the customer.

1. Request a Return: Contact our customer support team via email, phone, or WhatsApp within 3 days of receiving your order.

2. Provide Details: Share your order number, product details, and the reason for the return.

3. Return Pickup or Drop-off:

• For outside Dhaka, you may need to send the product to our designated address.

4. Inspection & Refund:

• Once we receive and inspect the item, we will process the refund or exchange within 1-2 business days.
• Refunds will be issued through the original payment method or as store credit.

Exchange Policy

• If you wish to exchange an item for a different size or color, please mention it while requesting a return.
• Exchange requests are subject to stock availability.

Contact Us

For any delivery or return-related inquiries, feel free to contact us:

Phone: +8801722807501

Email: info@rovolife.com

WhatsApp: +8801722807501

We are always here to assist you with your shopping experience!