Delivery & Return Policy
At ROVO, we strive to provide a seamless shopping experience with reliable delivery and a hassle-free return process. Please read our delivery and return policy carefully to understand how we handle shipping, returns, and exchanges.
Shipping Time & Process
- We process all orders within 1-2 business days after receiving payment.
- Delivery time varies depending on your location and the selected shipping method. Typically, orders are delivered within:
Inside Dhaka: 1-3 business days
Outside Dhaka: 3-7 business days
Shipping Charges
- Shipping charges depend on the delivery location and order size. The exact shipping fee will be displayed at checkout before placing the order.
Order Tracking
- Once your order is shipped, you will receive a tracking number via email or SMS.
- You can track your order through our website
Delivery Issues
- If you do not receive your order within the estimated time, please contact our support team.
- If the delivery fails due to an incorrect address or unavailability of the recipient, the order may be returned to us, and re-shipping charges may apply.
Return & Exchange Policy
Return Eligibility
We accept returns or exchanges under the following conditions:
- The product is damaged, defective, or incorrect upon arrival.
- The item is unused, unworn, and in its original packaging with all tags intact.
- The return request is made within 7 days of delivery.
Items Not Eligible for Return
- Used or washed items.
- Items without original packaging or missing accessories.
- Customized or personalized products.
- Discounted or clearance sale items.
Return Process
- If you want to exchange or return the product for any reason at the time of receiving it, the delivery charge must be borne by the customer.
1. Request a Return: Contact our customer support team via email, phone, or WhatsApp within 3 days of receiving your order.
2. Provide Details: Share your order number, product details, and the reason for the return.
3. Return Pickup or Drop-off:
- For outside Dhaka, you may need to send the product to our designated address.
4. Inspection & Refund:
- Once we receive and inspect the item, we will process the refund or exchange within 1-2 business days.
- Refunds will be issued through the original payment method or as store credit.
Exchange Policy
- If you wish to exchange an item for a different size or color, please mention it while requesting a return.
- Exchange requests are subject to stock availability.
Contact Us
For any delivery or return-related inquiries, feel free to contact us:
Phone: +8801722807501
Email: info@rovolife.com
WhatsApp: +8801722807501
We are always here to assist you with your shopping experience!
